At GREENCREST, we’re a little biased when we say we have the best project-management team in the region. Our project managers love what they do, and they enjoy working with our clients and the various industries our clients serve. And, they’re really good at their jobs.
When it comes to project-management, it may surprise many people to know that success sometimes depends more on people-management skills than tactical and organization skills.
Yes, successful project managers need to be very organized. After all, their job is to bring a project into completion, on time and on budget. They need to determine and manage a detailed project scope, create timelines and deliver a quality product to the client. They need to be the ones who keep meetings organized and focused, and they need to create and assign actionable tasks. However, in order to implement this flawlessly, they first and foremost need to be excellent communicators.
Project managers can have a vast amount of knowledge and time-tested methods, but they need the soft skills necessary to motivate their team to perform with excellence. Their team members are their most valuable resource – the true difference between success or failure. Therefore, project managers need to embrace their role as a leader in order to provide the best for their clients.
Choose the right team members
When hiring or choosing people for a project team, it is important that team members have the right skill set and attitude to create high-quality, creative and strategic solutions. They should thoroughly enjoy what they do and desire to stay current with industry trends and changes. They should be experts in whom the project manager can trust to provide the best solutions possible for the project.
Define roles and responsibilities
It is critical for the project manager to define and communicate every team member’s role and responsibility in order to follow the proper processes and procedures. Who is responsible for each stage of the project? Who makes the final decisions? Who needs to be consulted before decisions or actions are made? Who needs to be informed of certain changes?
Motivate your team and celebrate success
As leaders, it is important for project managers to understand what motivates individual team members. Not every team member is going to be enthused about every project. Project managers need to find and use an aspect that will get a specific team member excited and eager to take ownership of his or her role in the project. Equally important is the celebration of success and accomplishments. There is nothing more motivating then being recognized and thanked for quality, hard work and creative ideas.
Listen before making decisions
No matter how much technical knowledge a project manager may have, it is important for him or her to rely on the expertise of the team, their boss and the client. Project managers must listen to what the client has to say about the problem, the situations surrounding it, the business goals, objectives and the industry. They must listen to different team members’ ideas and solutions, and they must respect and value everyone’s opinions. The project manager must also take detailed notes and ask the right questions to challenge and make team members think through their solutions and answers. This will help create empathy and build rapport with your team and clients, and challenging them will help procure the best results for the project and for the team members’ professional growth.
Know your strengths and limitations
Project managers should know their own strengths and limitations, as well as those of everyone on their team. This will help determine who is best fit to implement certain tasks, and it will help the project manager to create reasonable expectations. For example, when developing a project timeline, the project manager should consider the different pace at which each team member works and leave room for revisions in the timeline and budget.
Knowing everyone’s strengths and limitations also helps project managers delegate wisely. Good project managers know what they can and should delegate, as well as to whom they can delegate certain tasks. Delegation also enables team members to take ownership of the project and develop leadership skills.
Stay calm and strong when problems arise
When issues occur, a project manager’s job becomes increasingly difficult. As leaders, it is critical they keep a calm demeanor and focus on working with the team to find a solution. When a project manager becomes visibly stressed or frustrated, it can affect the entire team and weaken morale. When they stay cool, calm and collected, it helps the team stay focused on the goal rather than the problem. It also mitigates the risk of ruining relationships, trust and respect.
Overall, project managers need to have excellent communication and people-management skills in order to flourish at their jobs and deliver a quality project. They must stay flexible, listen and constantly communicate details and updates. Building trust and respect with clients and team members will lead to successful, quality results.
Have you had a chance to work with the GREENCREST project-management team? If not, contact GREENCREST today to learn how we can help you with your marketing, advertising, public relations, website optimization and social media needs!