Did you know that 80 percent of companies say they deliver great service, but only 8 percent of their … Continue reading Taking Control of the Customer Experience
Tag Archives: customer service
Nurture: The Fourth Step in Turning Prospects into Lifetime Customers
Congratulations! You have successfully completed the first three steps of turning prospects into lifetime customers: Attract, Engage, and Convert. Now, … Continue reading Nurture: The Fourth Step in Turning Prospects into Lifetime Customers
6 ways to create an astounding user experience
We all want happy customers. Having happy customers means we’re doing something well. When discussing ways to create happy customers, … Continue reading 6 ways to create an astounding user experience
What they really want from vendor and supplier relationships
By Kelly Borth, Chief Strategy Officer at GREENCREST So much of sales and marketing is understanding what customers really want … Continue reading What they really want from vendor and supplier relationships